Shipping Policy

Welcome to CRADLE BEAM LLC’s Shipping Policy. We’ve developed this policy to give you a comprehensive understanding of how we manage and ship your luggage and backpack orders. It’s our mission to ensure your shopping experience from purchase to delivery is smooth, transparent, and satisfactory.

Shipping Coverage and Limitations

1.1 Areas We Serve

We currently deliver to all 50 states within the United States.

1.2 Shipping Limitations

Unfortunately, we do not ship internationally at this time. Also, we do not deliver to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Costs

2.1 Free Shipping Offer

We are delighted to offer free shipping on all orders, irrespective of the order value or delivery location within the United States. This includes all products available on our website, from small backpacks to large luggage sets.

2.2 No Hidden Charges

The price you see is the price you pay. We do not add any additional shipping fees or sales tax.

Shipping Methods and Timeframes

3.1 Shipping Carrier

We work with renowned carriers like UPS and FedEx for all our shipments. Their vast network and experience in handling luggage and backpacks make them an ideal partner for delivering our products.

3.2 Shipping Process

Our shipping process includes two phases:

  • Order Processing and Handling: 1-2 business days. We take great care in preparing and packaging your order to ensure it arrives in perfect condition. This includes quality checks and secure packaging of your luggage or backpacks.
  • Transit Time: 3-5 business days. After your order leaves our warehouse, UPS or FedEx typically delivers within 3-5 business days.

3.3 Total Delivery Timeframe

From the date of purchase, you can expect your order to arrive within 4-7 business days.

3.4 Definition of Business Days

Business days are Monday through Saturday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Order Tracking

4.1 Tracking Information

Once your order is shipped, you will receive a confirmation email containing your tracking number, a link to track your package, and the estimated delivery date.

4.2 How to Track Your Order

You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email.
  • Visit our Order Tracking page and enter your order number and email address.

Delivery Details

5.1 Standard Delivery

For most small to medium-sized items, UPS or FedEx will deliver to your address without requiring a signature.

5.2 Large Item Delivery

For large items like luggage sets, the carrier may contact you to schedule a delivery appointment, and a signature may be required upon delivery. Ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts

If you’re not available to receive your package, the carrier will leave a delivery attempt notice. They typically make up to three delivery attempts. After the third attempt, the package may be held at a local facility for pickup.

Order Changes and Cancellations

6.1 Modifying an Order

To change an order that hasn’t shipped, contact our Customer Services immediately with your order number and the desired changes. We’ll do our best to accommodate your request.

6.2 Cancelling an Order

Orders can be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated in 5 business days, contact our Customer Servicces team. We’ll initiate a trace with the carrier. If the package cannot be located, we’ll ship a replacement at no cost to you.

7.2 Damaged Packages

If your package arrives damaged, refuse the delivery if possible and note the damage. If you’ve accepted the package, contact us within 48 hours of delivery. We will arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items

If you receive the wrong item or items are missing from your order, contact our Customer Services within 7 days of delivery. We will arrange for the incorrect item to be returned (if applicable) and ship the correct item or missing pieces at no additional cost.

Contact Information

For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:

Business Name: CRADLE BEAM LLC

Email: support@cradlebeam.com

Phone No: +1 575-900-0958

EIN No: 99-2484165

Company Number: 7641354

Address: 9428 DONA MARGUERITA AVE NE
ALBUQUERQUE, NM 87111 USA

Our Service Hours: Monday to Saturday: 8:00 AM to 5:00 PM 

For more ways to reach us, visit our Contact Us page.

Related Policies

For more information on our practices, please refer to these related policies:

Policy Updates

This shipping policy is subject to change. Any modifications will be posted on this page with the date of revision. We encourage you to review this policy periodically.

Thank you for choosing CRADLE BEAM LLC for your luggage and backpack needs. We appreciate your business and are committed to providing you with the best possible shopping and shipping experience.