Shipping Policy - Cradle Beam

Last Updated: 5/12/2024

Welcome to CRADLE BEAM LLC’s Shipping Policy. Our goal is to provide a smooth and efficient shopping and shipping experience. Please read the details below to understand how we handle your orders.

1. Shipping Coverage and Limitations

1.1 Areas We Serve
We deliver to all 50 states within the United States.

1.2 Shipping Limitations
At this time, we do not offer:

International shipping
Delivery to U.S. territories, APO/FPO addresses, or P.O. boxes

2. Shipping Costs

2.1 Free Shipping Offer
Enjoy free shipping on all orders within the United States—no minimum purchase required.

2.2 No Hidden Charges
The price displayed during checkout is the final amount. No additional shipping fees or taxes will be applied.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier
We work with trusted carriers like UPS and FedEx to ensure secure and timely deliveries.

3.2 Shipping Process

Order Processing and Handling: 1–2 business days
Transit Time: 3–5 business days via UPS or FedEx

3.3 Total Delivery Timeframe
Your order should arrive within 4–7 business days from the date of purchase.

3.4 Definition of Business Days
Business days include Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays are processed on the next business day.

4. Order Tracking

4.1 Tracking Information
Once your order ships, you will receive an email with your tracking number and a link to monitor your package’s journey.

4.2 How to Track Your Order
You can track your order by:

Clicking the link provided in your shipping confirmation email
Visiting our Order Tracking page and entering your order number and email address

5. Delivery Details

5.1 Standard Delivery
For small to medium-sized items, deliveries will not require a signature.

5.2 Large Item Delivery
For larger items, the carrier may contact you to schedule delivery, and a signature may be required upon receipt.

5.3 Failed Delivery Attempts
Carriers will make up to three delivery attempts. If delivery is unsuccessful, your package may be held at a local facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order
If your order has not shipped, contact our Customer Service team immediately with your order details.

6.2 Canceling an Order
Orders that have not yet shipped can be canceled. If your order has already shipped, please refer to our Return and Refund Policy.

7. Shipping Issues

7.1 Lost Packages
If tracking information has been unavailable for more than five business days, contact us. We will work with the carrier to resolve the issue or send a replacement.

7.2 Damaged Packages
If your package arrives damaged:

Refuse delivery if possible
If accepted, contact us within 48 hours of receipt for a replacement or refund

7.3 Incorrect or Missing Items
Contact us within 7 days of delivery if your order is incorrect or items are missing. We will address the issue promptly.