Last Updated: 05/12/2024

At CRADLE BEAM LLC, we are committed to your satisfaction. This FAQ outlines our refund and return policies to ensure a smooth process for our customers.

1. What is your return policy?

We offer a 30-day warranty period on all our products. If you are not completely satisfied with your purchase, you may return items within 30 days of delivery for a full refund. The items must be:

  • Unused
  • In their original packaging
  • In the same condition as received

2. How do I initiate a return?

To start a return:

  1. Log into your CRADLE BEAM LLC account.
  2. Navigate to your order history and select the item you wish to return.
  3. Follow the prompts to generate a return label.

If you cannot access your account, contact our customer service team at support@cradlebeam.com or call us at +1 575-900-0958.

3. What items are non-returnable?

For safety and quality reasons, the following items are non-returnable:

  • Items that have been used or show signs of wear and tear.

4. How should I package my return?

To ensure safe and timely processing of your return:

  • Use the original packaging, if available.
  • If unavailable, pack the item securely in a sturdy box with adequate padding.
  • Include all original accessories, manuals, and parts.
  • Attach the provided return label to the outside of the package.

5. Will I be charged for return shipping?

We cover return shipping costs for items that are not damaged or misused. If the return is due to an error on our part (e.g., wrong item sent), we’ll also cover the return shipping cost.

6. When will I receive my refund?

Refunds are processed within 3–5 business days after we receive your returned item. Depending on your payment method, it may take an additional 5–10 business days for the refund to appear in your account.

For more details, check our Payment Methods Policy.

7. What if my item is damaged or defective?

If your item is damaged during transit, please contact us within 48 hours of delivery through:

We will arrange for a return and replacement at no additional cost.

For defective items within the 30-day return window, we will provide a prepaid return label and offer a replacement or full refund based on your preference.

8. What if I haven’t received my refund yet?

If you haven’t received your refund within two weeks of confirmation:

  1. Check your bank account.
  2. Contact your credit card company—it may take additional processing time.
  3. If the issue persists, reach out to us at support@cradlebeam.com or call +1 575-900-0958.

9. What happens if the item was a gift?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift giver will not be notified of the return.

10. Are there any exceptions to the return policy?

  • For orders of 5 or more of the same item, contact customer service for special return instructions.
  • Customized items may not be eligible for return unless defective.
  • Items purchased as part of a promotion or bundle may have specific return conditions. Refer to the terms of the promotion or contact customer service for clarification.

11. How can I contact customer service?

For questions or concerns about returns or refunds, contact us:

  • Business Name: CRADLE BEAM LLC
  • Email: support@cradlebeam.com
  • Phone: +1 575-900-0958
  • Address: 9428 Dona Marguerita Ave NE, Albuquerque, NM 87111, USA
  • Service Hours: Monday to Saturday, 8:00 AM – 5:00 PM MST

12. Will this policy be updated?

Yes, we reserve the right to modify this policy at any time. Updates will be posted on this page with a revised “05/12/2024” date. Changes will not apply to returns in progress.

Recommended Shipping Carriers

For returns, we recommend using reliable carriers such as FedEx, UPS, or USPS to ensure safe handling of shipments, including bulk or heavy items.

For further details, check our Privacy Policy and Terms & Conditions.