Return and Refund Policy

We at CRADLE BEAM LLC comitted to ensure that our customers are completely satisfied with their purchases. We offer a 30-day return policy, with no restocking fee, to enhance your shopping experience.

1. Overview

This Return and Refund Policy forms part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase at CRADLE BEAM LLC, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 30-Day Return Window

You may return most items purchased from CRADLE BEAM LLC within 30 days of delivery for a full refund. The 30-day period begins on the day you receive your item, as confirmed by our shipping carrier’s delivery confirmation.

2.2 Condition of Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused and in its original packaging
  • Free from damage, excessive wear, or signs of use
  • Complete with all accessories, parts, and documentation

2.3 Non-Returnable Items

All items are returnable with the exception of:

  • Items that have been used or show signs of use
  • Items that are no longer in their original packaging

For a complete list of non-returnable items, please visit our Refund FAQ.

3. Return Process

3.1 Initiating a Return

To start your return:

  • Log into your CRADLE BEAM LLC account
  • Go to your order history and select the item you wish to return
  • Follow the prompts to generate a return label

If you’re unable to access your account, please visit our Contact Us page for assistance.

3.2 Packaging Your Return

Use the original packaging if possible. If original packaging is unavailable, use a sturdy box and adequate padding. Include all original accessories, manuals, and parts. Attach the provided return label to the outside of the package.

3.3 Shipping Your Return

You can drop off your package at any USPS, UPS, or FedEx location. For larger items, we’ll arrange for pickup at no cost to you. For more details on shipping, please refer to our Shipping Policy.

3.4 Return Shipping Costs

We cover all return shipping costs for items that are not damaged or misused. If an item is returned due to our error (e.g., wrong item sent), we’ll cover the return shipping cost.

4. Refunds

4.1 Refund Process

Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification when your refund is processed. Refunds are issued to the original payment method used for the purchase.

4.2 Refund Timeframe

Most refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Full Refunds

We offer full refunds on eligible returns within the 30-day window. The full purchase price, including any taxes paid, will be refunded. We do not charge any restocking fees.

4.4 Partial Refunds

We may issue a partial refund if:

  • The item shows signs of use or damage beyond normal inspection.
  • Parts or accessories are missing from the return package.

For more information on our refund process, please visit our Refund FAQ.

5. Exchanges

If you need a different size, color, or model of an item:

  • Return the original item following the return process outlined in Section 3.
  • Place a new order for the desired item through our online store.

This ensures faster processing and availability of your preferred item.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your item arrives damaged:

  • Contact us within 48 hours of delivery through our Contact Us page.
  • We’ll arrange for a return and send a replacement at no additional cost.

6.2 Defective Items

If an item proves to be defective within the 30-day return window:

  • Contact our customer service through our Contact Us page.
  • We’ll provide a prepaid return label and send a replacement. If you prefer, we can process a full refund instead.

7. Warranty Information

For items that malfunction after the 30-day window, our products are covered under a limited warranty of 30 days from the date of purchase. If the product is found to have a manufacturing defect within this period, we will repair or replace the item at no cost to you. Please note that this warranty does not cover damage caused by misuse, abuse, or normal wear and tear.

8. Late or Missing Refunds

If you haven’t received your refund within 2 weeks of our confirmation email:

  • Check your bank account again.
  • Contact your credit card company; it may take some time to process.

If you’ve done the above and still have not received your refund, please visit our Contact Us page.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.
  • The gift giver will not be notified of the return.

10. Exceptions and Special Circumstances

10.1 Bulk Orders

For orders of 5 or more of the same item, please get in touch with our Customer Services Department for return instructions.

10.2 Customized Items

Items that have been customized (e.g., engraved luggage) may not be eligible for return unless defective. Please visit our Contact Us page for assistance.

10.3 Promotional Items

Items received as part of a promotion or bundle may be subject to different return conditions. Please refer to the specific terms of the promotion or visit our Contact Us page for details.

11. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

12. Customer Service Contact

For any questions or concerns about returns or refunds, please contact our customer service team:

Business Name : CRADLE BEAM LLC

Email: support@cradlebeam.com

Phone No: +1 575-900-0958

EIN No: 99-2484165

Company Number: 7641354

Address: 9428 DONA MARGUERITA AVE NE
ALBUQUERQUE, NM 87111 USA

Our Service Hours: Monday to Saturday: 8:00 AM to 5:00 PM 

13. Policy Updates

We reserve the right to modify this policy. Any changes will be posted on this page with a revised date. Changes will not apply to returns in progress. We encourage you to review this policy periodically.

Last Updated: 09/14/2024

By using our website and making purchases, you agree to this Return and Refund Policy. Please read our Privacy Policy for more information on how we use your data. For questions about our terms of sale, please refer to our Terms & Conditions.

Thank you for choosing CRADLE BEAM LLC. We appreciate your business and are committed to providing you with high-quality luggage and backpacks and excellent customer service.