Refund FAQ

At CRADLE BEAM LLC, we strive to ensure your satisfaction. This FAQ provides detailed information about our refund and return policies.

1. What is your return policy?

At CRADLE BEAM LLC, we offer a 30-day warranty period on all our luggage and backpacks. If you are not completely satisfied with your purchase, you may return items within 30 days of delivery for a full refund. The items must be unused, in their original packaging, and in the same condition as when received.

2. How do I initiate a return?

To start a return:

  1. Log into your CRADLE BEAM LLC account.
  2. Go to your order history and select the item you wish to return.
  3. Follow the prompts to generate a return label.

If you can’t access your account, contact our customer service for help.

3. What items are non-returnable?

For safety reasons, the following items cannot be returned:

  • Any items that have been used or show signs of use.

4. How should I package my return?

For your return:

  1. Use the original packaging if possible.
  2. If the original packaging is unavailable, use a sturdy box with adequate padding.
  3. Include all original accessories, manuals, and parts.
  4. Attach the return label to the outside of the package.

5. Will I be charged for return shipping?

We cover all return shipping costs for items that are not damaged or misused. If the return is due to our error (e.g., wrong item sent), we’ll also cover the return shipping cost.

6. When will I receive my refund?

Refunds are processed within 3-5 business days after we receive your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account. For more information, refer to our Payment Methods policy.

7. What if my item is damaged or defective?

For items damaged in transit, contact us within 48 hours of delivery through our Support Portal, and we’ll arrange for a return and send a replacement at no additional cost.

For defective items within the 30-day return window, we’ll provide a prepaid return label and send a replacement or process a full refund if preferred.

8. What if I haven’t received my refund yet?

If you haven’t received your refund within 2 weeks of our confirmation email:

  1. Check your bank account again.
  2. Contact your credit card company as it might take time to process.

If you’ve done the above and still haven’t received your refund, contact our customer service.

9. What happens if the item was a gift?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. The gift giver will not be notified of the return.

10. Are there any exceptions to the return policy?

For orders of 5 or more of the same item, contact our customer service for return instructions. Customized items may not be eligible for return unless defective. Items received as part of a promotion or bundle may have different return conditions. Refer to the specific terms of the promotion or contact customer service.

11. How can I contact customer service?

For questions or concerns about returns or refunds, contact our customer service team:

Business Name: CRADLE BEAM LLC

Email: support@cradlebeam.com

Phone No: +1 575-900-0958

EIN No: 99-2484165

Company Number: 7641354

Address: 9428 DONA MARGUERITA AVE NE
ALBUQUERQUE, NM 87111 USA

Our Service Hours: Monday to Saturday: 8:00 AM to 5:00 PM 

12. Will this policy be updated?

Yes, we reserve the right to modify this policy. Changes will be posted on this page with a revised date. We encourage you to review this policy periodically. Changes will not apply to returns in progress.

For more information, read our Privacy Policy and Terms & Conditions. Thank you for choosing CRADLE BEAM LLC.

Recommended Shipping Carriers

For our niche (Luggage & backpacks), we recommend using FedEx, UPS, or USPS due to their reliability and extensive networks. These carriers are known for their ability to handle bulk and heavy items, making them ideal for shipping luggage and backpacks.