Privacy Policy

Last Updated: [14-09-2024]

Your privacy is a top priority for us at CRADLE BEAM LLC (“CradleBeam.com”). We are dedicated to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our site or make a purchase. By using our site, you consent to the practices described in this policy.

Table of Contents

  • Information We Collect
  • How We Use Your Information
  • How We Share Your Information
  • Cookies and Tracking Technologies
  • Data Security
  • Your Rights and Choices
  • Children’s Privacy
  • International Data Transfers
  • Changes to This Privacy Policy
  • Contact Us

1. Information We Collect

We collect different types of information to enhance our services, facilitate transactions, and enrich your shopping experience:

Personal Information:

  • Name and Contact Information: This includes your full name, email address, shipping address, and phone number.
  • Payment Information: This includes your credit card details and other payment information, which are securely processed by our payment gateway providers.
  • Purchase History: This includes records of the luggage and backpacks you’ve purchased, the amount spent, and the date of purchase.
  • Account Information: This includes your login credentials when you create an account on CradleBeam.com. We collect your username, password, and other necessary details for account management.

2. How We Use Your Information

We use the information we collect for various purposes:

  • Order Fulfillment: We use your information to process and fulfill your orders, including shipping your luggage and backpacks, delivery, and communication regarding your purchase. For more details, refer to our Shipping Policy.
  • Payment Processing: We use your payment information to securely process your payments and to prevent fraudulent activities.
  • Customer Support: We use your information to respond to your inquiries, provide customer support, and resolve any issues you may have with your order or account.
  • Marketing and Promotions: We use your information to send you updates about new luggage and backpacks, special offers, and other updates if you have opted in to receive such communications. Opt-out process can be found in our Terms & Conditions.
  • Site Analytics: We use your information to analyze site traffic and usage patterns and to improve our website’s functionality and user experience.
  • Legal Compliance: We use your information to comply with legal obligations, including tax reporting, record-keeping, and responding to legal requests or regulatory inquiries.

3. How We Share Your Information

We are committed to keeping your personal information confidential and share it with third parties under specific circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering our luggage and backpacks. These providers are contractually obligated to protect your information and use it solely for the purposes we specify.
  • Legal Obligations: If required by law, we may disclose your information, such as in response to a court order, subpoena, or other legal process, or to protect our rights, property, or safety, our customers, or others.
  • Business Transfers: In case of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners as part of the transaction.
  • Advertising Partners: With your consent, we may share anonymized data with advertising networks and analytics providers to deliver targeted advertising on our site or other platforms.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and improve our services:

  • Types of Cookies We Use: We use Essential Cookies for the operation of our website, Performance Cookies to collect information about how you use our website, and Targeting Cookies to track your browsing habits and deliver relevant ads based on your interests.
  • Google Analytics: We use Google Analytics to track and analyze website traffic and user behavior. Google may use the collected data to personalize ads in its advertising network. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Managing Cookies: You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website. For more details, see our Cookie Policy.

5. Data Security

We take the security of your personal information seriously and implement a range of measures to protect it:

  • Encryption: We use SSL (Secure Socket Layer) encryption to protect the data transmitted between your browser and our servers.
  • Payment Security: Payments are processed through secure, PCI-compliant gateways. We do not store your credit card details on our servers.
  • Access Control: Access to your personal information is restricted to authorized personnel and service providers who need it to perform their duties.
  • Regular Audits: We regularly review our security practices and update our systems to safeguard your information against unauthorized access, loss, or misuse.

6. Your Rights and Choices

We respect your rights concerning your personal information and offer you the following choices:

  • Access and Correction: You can request access to the personal information we hold about you and correct any inaccuracies.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Deletion: You can request the deletion of your personal information, subject to legal obligations requiring us to retain certain records.
  • Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly. More details on this process can be found in our Terms & Conditions.
  • Cookie Preferences: You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some features of our website. See our Cookie Policy for more details.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

CRADLE BEAM LLC operates within the United States, and while we do not store your personal data, we use Google Analytics and other tools to track user behavior on our website. If you are accessing our site from outside the U.S., please note that your data may be processed by these tools within the U.S. By using our services, you consent to the collection and analysis of this information for the purpose of improving user experience.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of any significant changes by posting the updated policy on this page and updating the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Business Name: CRADLE BEAM LLC

Email: support@cradlebeam.com

Phone No: +1 575-900-0958

EIN No: 99-2484165

Company Number: 7641354

Address: 9428 DONA MARGUERITA AVE NE
ALBUQUERQUE, NM 87111 USA

Our Service Hours: Monday to Saturday: 8:00 AM to 5:00 PM